Product, systems,
and process documentation

We provide services to address just about any of your documentation needs:
Product or system documentation library planning
Presentation format and style design
Printed user guides, quick reference guides, reference manuals, standard operating procedures, specifications
On-line help systems (WinHelp, HTML Help, cross-platform web help), manuals, and catalogs
Final materials as printed copies, PDFs, help systems, or web pages
Usability testing
Document conversion between platforms or authoring tools
Document production streamlining and automation
Complete project management
We've worked in a wide variety of tools and platforms—Word, FrameMaker, PageMaker, InDesign, Acrobat, GoLive, RoboHelp, Excel, PowerPoint, Illustrator, CorelDraw, Visio, PhotosShop Elements, SnagIt, DeBabelizer—and on a number of platforms—Windows, Macintosh, Solaris, UNIX.
Learning programs
We offer the following services to ensure learning success:
Course design specifications
Testing strategies
Instructor presentation strategies and materials
Exercises based on case studies and scenarios
Student reference materials
Course evaluations
On-the-job activities, to reinforce key concepts and skills
Programs can be delivered via eLearning, instructor-led classroom, self-paced workbooks, and tutorials.
Marketing collateral
We can develop a variety of pieces to help you communicate your product's features and benefits:
Brochures
Multimedia demonstrations
Press releases
Product announcements
Product summaries
Technical data sheets
White papers