Helping you bridge the gap between concept and success With any new product, system, or initiative, effective supporting information—marketing materials, detailed procedures, or learning programs—is a key to its success. Our clients have called on us for assistance with:

Product launches  We help our clients ensure their products’ success by designing and implementing sales and service training programs, internal product documentation, end-user learning programs, end-user documentation and online help, and promotional materials. Internal systems and application support  We help our clients build and maintain informed and productive staffs by developing customized end-user training programs, customized end-user documentation, communication materials to support change management, and help desk support documentation—ensuring the successful implementation of a new information system or business application, and maximizing our client's return on investment. Development and process documentation for quality initiatives   In support of TQM, ISO 9000, 21 CFR Part 11, Sarbanes-Oxley, and other quality and regulatory initiatives, we can develop documentation that describes business processes, SOPs, product internal architectures and theory of operation, and development methodologies.